Shipping Policy


Shipping Policies:

All pHresh Start Suppository kits must be ordered using a 2-day shipping option to assure intact arrival due to temperature sensitivity of the item.

Shipping Address Policy:
The purchaser is responsible for providing the correct mailing address. We do not make address adjustment unless notified. Please verify you entered the correct address before finalizing your order. We cannot be responsible for goods delivered to the wrong address. Once shipped we will not be responsible for the wrong address.

Order Processing Times:
Please allow 2-5 business days for order processing.  All orders placed after 5 pm will be considered next business day order. Shipping is usually 2-3 business days. Orders submitted on weekends will process over the next 2 business days. All delivery times are estimated from the time your order leaves our processing center.

All orders, once processed, will be shipped via United States Postal Service unless another mail carrier option of your choice is selected at checkout. All delivery times are estimated from the time your order leaves our processing center.

Delivery time:
For US Orders: Normally takes 2-7 business days 
For International Orders: Usually takes 8-14 business days. 

Lost or Stolen Packages:
pHembiotics LLC is not responsible for lost or stolen packages that have a confirmed delivery to the address entered for an order. However, the United States Postal Service (USPS) does provide package insurance coverage up to $50 so long as the priority mail shipping option is selected.  Upon inquiry, pHembiotics LLC will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.